Shipping Policy

WeInkThat Shipping and Return Policies

Processing Time:

  • Orders are processed within 4-7 business days. This excludes weekends and holidays.
  • During this time, your order is being prepared, packed, and readied for shipping.
  • You will receive an email confirmation along with tracking details once your order is processed and ready to be shipped.

Shipping Time:

  • Once processed, the shipping time is 3-5 business days within the United States.
  • For international orders, including Canada, the shipping time might slightly vary but generally falls within the same range.

Total Turnaround Time:

  • Combining processing and shipping times, the total turnaround time for an order is approximately 7-12 business days.
  • Please note, this is an estimate and the actual time may vary based on factors like courier efficiency, destination, weather conditions, and customs clearance for international orders.

Additional Shipping Details:

  • Courier Responsibility: Once shipped, the package is under the courier’s responsibility. We use DHL, FedEx, or USPS for shipping.
  • Order Tracking:
  • Signature Requirement: For orders containing more than 12 tops, a signature is required upon delivery to ensure secure receipt.

This breakdown provides a clear understanding of how the total turnaround time is distributed between processing and shipping phases.

2. Domestic Shipping

  • Flat rate: $5.90 within the United States, Puerto Rico, and Hawaii.

3. International Shipping

  • Flat rate: $19.99 to Canada.
  • Additional charges (duties, taxes, VAT) may apply and are the customer’s responsibility.

4. Order Status

  • Contact us at hi@weinkthat.com for concerns post 3 days of shipment notification.

5. Shipping to P.O. Boxes

  • Orders over $150 are not eligible for shipping to P.O. Boxes. Alternative addresses will be requested.

6. Refunds, Returns, and Exchanges

  • 30-Day Manufacturer’s Defect Warranty: For defective or incorrect items.
  • No Direct Exchanges: Due to platform limitations.
  • Return Policy:
    • Valid for 7 days post-delivery.
    • Only for defective items.
    • Must include photo evidence of the defect sent to hi@weinkthat.com.
    • Item inspection required before approving returns.
  • Return Conditions:
    • No refunds after 7 days.
    • Customer covers return shipping.
    • Items must be in original, saleable condition.
    • Refunds in the original payment method only.
    • Customized/personalized items are non-returnable and non-refundable.
    • We are not responsible for lost/stolen returns in transit.

7. Strict Conditions for Returns

  • No late refunds beyond 7 days.
  • Return shipping at customer’s expense.
  • Products must be undamaged, unaltered, and unworn.
  • Original packaging required.
  • Customized/personalized items are final sale.
  • WeInkThat is not liable for return fees or lost/stolen returns.

Important Note to Customers: To ensure a fair and efficient process for all our customers, we adhere strictly to these policies. Attempts to circumvent these policies, such as returning worn or altered items, providing misleading information, or making unjustified claims, may lead to refusal of the return/refund and potential exclusion from future purchases. We value honesty and integrity in our transactions and appreciate your cooperation.